We strive to ensure customer satisfaction with every purchase. Our cancellation and refund policy is as follows:
- Order Cancellation
- Orders can be canceled within 24 hours of placement, provided they have not been shipped.
- Contact our support team at info@peekyfox.com for cancellations.
- Refund Eligibility
- Refunds are issued for defective or damaged products, subject to verification.
- Change of mind refunds are not guaranteed but may be considered case by case.
- Return Process
- Initiate a return request within 7 days of receiving the product by contacting info@peekyfox.com.
- Products must be unused and returned in their original packaging.
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
- Refund Timelines
- Refunds are processed within 7-10 business days after receiving and inspecting the returned product.